Front Desk Agent

About the role

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer.
• Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED.
• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

Pay

USD $12.00 - USD $13.00 /Hr. (Tipped Position – this position does not earn tips).