Front Desk Agent

About the role

As a Front Desk Agent at the Golden Nugget hotel and casino, you will welcome and provide friendly service to guests while adhering to all regulatory and company standards.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provide professional, attentive service to all marina guests.
• Assist in answering guests’ inquiries concerning accounts and general hotel information.
• Register guests, assign slips, receive and disseminate guests’ messages and mail.
• Post to guest accounts as appropriate.
• Secure bank, make change, accept payments from guests in settlement of accounts, and deposit as per established policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• Prior computer experience required.
• Two or more years of office administration experience preferred.
• Must be guest-oriented and have excellent customer service skills.
• Ability to stand for extended periods of time.

Pay

USD $17.00 per hour. This is a tipped position, though this role does not earn tips.