Front Desk Agent

Responsibilities

• Greet guests as they arrive at the hotel
• Check guests in and out of the hotel
• Answer phone calls and respond to emails
• Aid guests with any questions or concerns
• Maintain accurate records of guest information and room assignments
• Handle cash and credit card transactions
• Provide information about hotel amenities and local attractions
• Ensure the front desk area is clean and organized

Requirements

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Qualifications

The ideal candidate will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Generous Time Off Package

Pay

TBD

Schedule

TBD