Front Desk Agent

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression.
• Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special.
• Efficiently handles the check-in and check-out processes by verifying guest information, assigning rooms, and processing payments.
• Encourages guests to participate in player’s club membership and casino events and activities.
• Handles guest payments, including cash, credit cards, and other forms of payment.
• Maintains accurate and well organized records.
• Aid guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
• Provide information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
• Respond promptly, pleasantly, and accurately to all customer questions and immediately escalate any issues/concerns from customers to the appropriate person.
• Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms.
• Develops and maintains effective working relationships and good customer service skills with all guests and employees.
• Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operation at all times.
• Takes appropriate action based on observations, as directed or established by casino policy, procedures, or gaming rules and regulations.
• Keeps the Hotel Manager informed of any concerns.

QUALIFICATION REQUIREMENTS

• Demonstrated effective and diplomatic customer service and communication skills.
• Demonstrated experience performing within specific deadlines or under pressure.
• Demonstrated experience in problem-solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE

• Preferred recent and related customer service experience, preferably in a hospitality or gaming environment.
• Requires Colorado Divison of Gaming License.

COMPENSATION & BENEFITS

• $20.00+ per hour based on experience
• Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retail Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.