Front Desk Agent

About the role

Four Seasons Hotel Miami is seeking a Front Desk Agent who embodies a passion for hospitality and excellence. This position involves shaping guest experiences through exceptional service and knowledge.

Responsibilities

• Welcomes guests efficiently and courteously, using their names when possible.
• Assigns the requested room type and ensures the correct rate is charged.
• Arranges for luggage delivery to the guest's room.
• Issues the correct keys to the guest.
• Checks out guests at the end of their stay.
• Ensures guest satisfaction, collects keys, posts late charges, and presents bills to guests.
• Accurately settles bills through credit card or cash transactions.
• Maintains a balanced bank assigned by the hotel.
• Manages cash transactions, exchanges foreign currency, and reconciles all transactions at the end of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner, both in person and by phone.
• Utilizes various computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
• Complies with Four Seasons' Work Rules and Standards of Conduct.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes, and cancellations in the absence of Reservations Department staff.
• Answers guest calls and directs them appropriately in the absence of a Communications Operator.

Qualifications

• At least 1 year of hotel experience in a luxury setting.
• Fluency in English, with written, spoken, and reading proficiency.
• Fluency in a language other than English is preferred.
• Ability to work all shifts, including AM, PM, weekends, and holidays.
• Computer knowledge.
• Knowledgeable about Miami areas.

Benefits

Employees enjoy an energizing employee culture, comprehensive learning and development programs, inclusive and diverse engagement events, exclusive discount and travel programs, competitive wages and benefits (including Medical, Dental, Vision, and Retirement Plan), and more!

Pay

Competitive wages and benefits.

Schedule

Multiple shifts available, one requiring 2 overnight shifts and 3 day shifts.

Visa Requirements

US work authorization is required.

About Us

Learn more about Four Seasons Hotel Miami and our commitment to creating unforgettable guest experiences.