Front Desk Agent

About the role

The Front Desk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Must be flexible and available to work any day of the week.

Responsibilities

• Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
• Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Explain local amenities and attractions to guests.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
• Accurately obtain all designated information to book a reservation.
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