Front Desk Agent

Job Summary

Join the team at Courtyard by Marriott Chevy Chase! Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

About the Role

As a key member of our front desk team, you serve as the heart of the hotel, where most guest interactions begin and end. Your role directly shapes each guest’s overall experience. As a Front Desk Agent, you are the first point of contact, creating a warm and welcoming atmosphere from the moment guests arrive. You provide smooth, efficient service across all shifts—including morning (AM), evening (PM), and weekends ensuring consistency and professionalism at all times.

Responsibilities

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests.
• Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests.
• Cook up with other departments to fulfill guests' special requests.
• Perform cashier duties: post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees.
• Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Requirements

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.
• Previous hotel front desk experience preferred.

Skills

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits

• Health, dental, and vision insurance.
• Leaves of absence.
• Retail plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access.