Front Desk Agent

Job Details

The Hotel at Arundel Preserve is an upscale independent hotel located near major cities like Columbia, Baltimore, Annapolis, and Washington DC. It offers two full-service restaurants, a fitness center, an indoor pool, and 12,000 sq. ft. of meeting space, making it ideal for both business and leisure guests.

Compensation

$16.50 - $18 hourly (experience-based compensation)

Position Summary

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. Your role is vital in shaping our guests' overall experience and providing exceptional customer service.

Essential Functions

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Experience and Education

2 years in a front desk position required.

Core Skills and Abilities

• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations.
• High level of accuracy and attention to detail in all tasks.
• Proficiency in using hotel management software and basic computer skills.
• Able to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds.
• Willingness to work various shifts, including weekends and holidays.

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands.
• Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

• Comprehensive Benefits Package including health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
• Daily pay access, allowing employees to receive their earnings on the same day they work.