Front Desk Agent

About the role

The Hotel at the University of Maryland is more than a place to stay—it's a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We're the heartbeat of the guest experience, and we never miss a beat.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

Requirements

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Tech-savvy with basic knowledge of property management systems (we'll train you!)
• Able to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special

Qualifications

• High school diploma or equivalent
• Valid driver’s license (optional)

Skills

• Customer service
• Communication
• Technology proficiency
• Time management
• Teamwork

Benefits

• Health, dental, and vision insurance
• Leaves of absence
• Retail plans
• Paid time off
• Hotel room discounts
• Daily pay access

Pay

$16.00 - $17.00 per hour (experience-based compensation)

Schedule

Employees may need to work shifts outside their preferred or usual hours.