Front Desk Agent

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views.

About the role

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers.
• Passion for providing excellent customer service and ensuring guest satisfaction to enhance their experience.
• Flexibility to work a variety of different shifts, including days, evenings, and weekends.
• Excellent computer skills and team spirit.

Benefits

• Highly competitive wages: $31.00 - $32.00 per hour.
• Exceptional benefit plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Flexible scheduling to focus on what is important to you.
• Discounts with Crescent managed properties in North America for you and your family members.
• Hotel room discounts at Marriott brand properties worldwide.

About Us

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. We strive to create a great place to work where associates at all levels are respected for their differences, just like the guests and owners we serve.