Front Desk Agent

About the role

We are looking for a Front Desk Agent to join our Front Desk Team at Aloft Mountain View. The position offers highly competitive wages, an exceptional benefit plan, and discounts for you and your family members.

Responsibilities

• Greet guests and complete the registration process
• Aid guests with check-out procedures
• Demonstrate thorough knowledge of hotel information
• Use up-selling techniques to promote hotel services and facilities
• Answer guest inquiries and resolve issues
• Receive, input, retrieve and relay messages to guests

Requirements

• Impeccable customer service skills
• Fast-paced environment experience preferred
• Detail-oriented in all areas of the Front Desk operations

Qualifications

• Previous hotel job experience a plus

Skills

• Customer service skills
• Fast-paced environment experience
• Detail-oriented
• Team player
• Enthusiastic

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates & family members
• Discounts with our Crescent managed properties in North America for you & your family members
• Mariott Hotels discount domestic and international locations for you and your family members

Pay

Highly competitive wages

Schedule

Flexible scheduling based on individual needs

Equal Opportunity Employer

We are committed to creating an inclusive environment where all employees are respected and valued. We are dedicated to recruiting, hiring, training, and promoting individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.