Front Desk Agent
Crescent Hotels & Resorts · Columbus, OH · 2 mo ago
On-siteManagementFull-time
About the role
We are looking for our next great team member to join our outstanding Front Desk team!
Responsibilities
- A champion of empowerment and guest satisfaction at our AAA Four Diamond accredited property.
- Build morale with your team and engage them with service recovery using Hilton's methods to make it right every time.
- Be a liaison between the front desk and other departments and act as the manager on duty.
- Provide outstanding customer service interactions, and address guest concerns with enthusiasm.
- Show a keen eye for detail and ensure guest experience from check-in until check-out.
- Address conflicts when they arise and make it right for our guests every time.
- Show comfort with organizational and time management skills to support the role.
- Enjoy flexibility in shifts, including days, evenings, and weekends.
Requirements
- Enthusiastic: Show intense and eager enjoyment and interest.
Qualifications
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Skills
- Customer Service
- Service Recovery
- Teamwork
- Conflict Resolution
- Time Management
- Flexibility in Shifts
Benefits
- Highly competitive wages
- Exceptional benefit plan for eligible associates & family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with our Crescent managed properties in North America for you & your family members
- Complimentary parking/employee meals provided
Pay
Highly competitive wages
Schedule
Flexible scheduling to allow you to focus on what is important to you