Front Desk Agent

About the role

The Candlewood Suites by IHG Carrollton is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent. Working as part of the dynamic hospitality team, you will play a vital role in delivering exceptional service and creating memorable guest experiences.

Why This Role?

Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems.
• A high school diploma or equivalent.
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts.

Commonwealth Hotels

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Apply for this Position

Explore Our Hotel: https://www.ihg.com/candlewood/hotels/us/en/carrollton/cakcr/hoteldetail