Front Desk Agent

About the role

A front desk agent at Valley River Inn, you will be a key member of the Guest Services and Front Office teams. Your responsibilities include efficient check-in and check-out processes, managing guest issues, and supporting financial and service-related tasks.

Responsibilities

• Handle guest check-in and check-out processes, including room credits, keys, and special requests.
• Manage guest issues effectively, using discretion and professionalism.
• Conduct follow-up with guests and team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.

Requirements

Previous hospitality or customer service experience preferred. Previous experience in cash handling and computerized Point of Sale system is preferred. Strong written and verbal communication skills are required. Available to work weekends and holidays.

Qualifications

Working knowledge of the front desk, efficient check-in and checkout processes, familiarity with property management systems, and ability to operate PBX and Radio paging systems.

Skills

Knowledgeable and proficient with the property management system, strong written and verbal communication skills, ability to handle guest issues professionally, and strong organizational skills.

Benefits

Hourly Pay: $17.00
LTD Bus Pass
Get Paid Daily
Paid Time Off & Holiday Pay
Benefits: Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans - with employer contribution
Values-Based Culture
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Pay

$17.00 per hour

Schedule

Flexible schedule available, including weekends and holidays.