Front Desk Agent
Responsibilities
- Provide prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers.
- Record reservations received verbally or in writing and enter them into the hotel computer system.
- Quote room rates and availability, and process or cancel reservations following established procedures.
- Answer all Front Desk telephone calls promptly, routing calls and providing assistance or information as needed.
- Communicate and coordinate closely with other departments, including Housekeeping, Group Sales, and VIP Services, to ensure guest needs are met.
- Process accurate cash and credit card transactions.
- Inform guests about all required information and answer questions regarding the resort and local area attractions.
- Promote the hotel/casino and all its services and facilities.
- A High School Diploma or General Education Degree (GED).
- At least 1 month of guest service experience.
- Strong written, communication, and computer skills.
- Working knowledge of Microsoft Office products.
- Ability to handle cash and credit card transactions accurately.
- A professional, friendly, and helpful demeanor.
- Requires lifting objects up to 50 lbs and standing for long periods.
- Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise.
Qualifications
About the Role
The Front Desk Agent plays a crucial role in ensuring a smooth and pleasant experience for hotel guests. This position involves handling various tasks such as check-in/check-out, reservation management, and customer service. The ideal candidate should have excellent communication skills, be able to work independently, and possess a positive attitude towards serving guests.
About the Company
Cherokee Casino is a prominent destination for gaming, live entertainment, and extraordinary experiences. The company owns and operates nine properties across Northeastern Oklahoma, each offering unique services and facilities. Cherokee Casino is committed to the well-being of the Cherokee Nation and the communities it serves.
About the Team
Join Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE offers a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos, and Gold Strike Casino Resort in Tunica, Miss. Our team members have the opportunity to deliver thrilling gaming experiences, legendary live entertainment, and unforgettable guest service.