Front Desk Agent

Responsibilities

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers.
• Record reservations received verbally or in writing and enter them into the hotel computer system.
• Quote room rates and availability, and process or cancel reservations following established procedures.
• Answer all Front Desk telephone calls promptly, routing calls and providing assistance or information as needed.
• Communicate and coordinate closely with other departments, including Housekeeping, Group Sales, and VIP Services, to ensure guest needs are met.
• Process accurate cash and credit card transactions.
• Inform guests about all required information and answer questions regarding the resort and local area attractions.
• Promote the hotel/casino and all its services and facilities.

Qualifications

• A High School Diploma or General Education Degree (GED).
• At least 1 month of guest service experience.
• Strong written, communication, and computer skills.
• Working knowledge of Microsoft Office products.
• Ability to handle cash and credit card transactions accurately.
• A professional, friendly, and helpful demeanor.
• Requires lifting objects up to 50 lbs and standing for long periods.
• Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise.

About the Role

The Front Desk Agent is the initial point of contact for hotel guests, playing a crucial role in ensuring a smooth and pleasant stay. This position demands a combination of technical skills, excellent customer service, and the ability to manage various tasks efficiently.

About the Company

Cherokee Casino has been a cornerstone of hospitality and entertainment in Northeastern Oklahoma for over two decades. With nine properties under its belt, each offering unique experiences, Cherokee Casino remains dedicated to enhancing the lives of the Cherokee Nation and its surrounding communities.

About the Team

Join Cherokee Nation Entertainment, where you'll find a dynamic environment filled with thrilling gaming, live entertainment, and unparalleled hospitality. Our team members are not just employees but part of a larger mission to enrich the lives of those we serve.

Benefits

At Cherokee Nation Entertainment, we believe in offering comprehensive benefits to support your well-being and growth. This includes:

• Health & Wellness: Access to top-tier healthcare, telemedicine, and on-site health clinics.
• Financial Security: Generous 401(k) matching and comprehensive paid time off.
• Work-Life Balance: Flexible spending accounts, parental leave, and voluntary benefits.
• And More: Performance-based incentives, referral rewards, and exclusive discounts.