Front Desk Agent

About the role

As a Front Desk Agent, you’ll provide the critical first impression to our guests and have a natural passion for delivering exceptional service. You will welcome and serve guests in person and over the phone every day, solve problems, use a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Responsibilities

• Greet and assist guests with check-in and check-out procedures
• Provide warm, genuine interactions to set a positive tone for the guest experience
• Handle guest requests and inquiries with prompt courtesy
• Use computer systems and software for reservations, billing, and guest management
• Process cash and credit card transactions accurately
• Resolve guest issues and ensure a smooth, enjoyable stay

Requirements

• Excellent English communication skills (reading, writing, and speaking fluently)
• Comfortable using computers and various software programs
• Ability to stand for extended periods and move continuously throughout the shift
• Occasional lifting or moving of up to 20 pounds

Benefits

• Medical, dental, and vision insurance
• Life and short/long-term disability insurance
• 401(k) retirement plan
• Supplemental insurance options
• Professional growth and development opportunities
• Travel discounts

Compensation is based on experience.