Front Desk Agent

About the role

As a Front Desk Agent, you’ll provide the critical first impression to our guests and have a natural passion for delivering exceptional service. You’ll welcome and serve guests in person and over the phone every day, solve problems, use a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Your genuine warmth and helpful nature will enable you to rise to every occasion—from cheerfully greeting an excited family on vacation to handling a travel-weary guest’s request with prompt courtesy. You’ll have many opportunities to brighten someone’s day.

Responsibilities

• Check guests in and out using a computer and software
• Handle cash and credit card transactions accurately
• Welcome and assist guests in person and over the phone
• Solve guest problems with a positive and helpful attitude
• Stand for extended periods and perform continuous movement
• Occasionally lift or move up to 20 pounds

Requirements

• Excellent English communication skills (reading, writing, and speaking)
• Comfortable using computers and different software

Benefits

• Medical, dental, and vision insurance
• Life and short/long-term disability insurance
• 401(k) retirement plan
• Supplemental insurance options
• Professional growth and development opportunities
• Travel discounts

Compensation: Based on experience.