Front Desk Agent

Responsibilities

• Checking in guests quickly, accurately and effectively with the highest level of guest service
• Suggesting activities for guests so they can make the most of their stay
• Being compassionate toward guest concerns and working with other departments to correct issues that arise
• Allowing your fun-loving personality to assist the guests
• Exceeding guests needs and expectations

Qualifications

• You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year.
• You get a kick out of exceeding a person’s expectations.
• If you have previous experience providing excellent customer service, that’s even better!
• You enjoy the details. You take pride in the accuracy and quality of your work.
• You stay focused and let nothing slip through the cracks.
• You are approachable and hospitable. You communicate in a clear and friendly manner.
• You always remain calm even in difficult or frantic situations.
• You want to be part of a close-knit team.
• You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more.
• You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.