Front Desk Agent

Overview

Property info: Inspired by Nature
Our guests escape to Baker's Cay Resort Key Largo to enjoy lazy beach days, romantic watercolor sunsets, and family-friendly nature-inspired pursuits!
We serve with a hospitality heart and kindness for all!
Join us!

Prosition Info

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Cook up a seamless guest experience by coordinating with other departments to fulfill guest requests.
• Maintain the cleanliness and organization of the front desk area.
• Aid in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Drug-Free Workplace

We participate in E-Verify. Pre-employment drug test and background check required.