Front Desk Agent
ARK · Mansura, LA · 2 mo ago
On-siteManagement$10/hrInternship
About the role
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities
- Welcoming guests and providing check-in/check-out services
- Handling guest reservations and modifications
- Assisting with room service and housekeeping requests
- Managing guest complaints and ensuring satisfaction
- Performing cash transactions and maintaining accurate records
- Ensuring cleanliness and safety of the front desk area
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Basic computer skills
Qualifications
- Previous customer service experience preferred
- Knowledge of hotel operations and procedures
Skills
- Customer service orientation
- Attention to detail
- Problem-solving abilities
- Time management skills
Benefits
- Health insurance options
- 401(k) retirement plan
- Employee discounts
Pay
$10 - $10/hour
Schedule
Flexible schedule including weekends and holidays