Front Desk Agent

Welcome to The Fold

Welcome to The Fold, where we believe in travel that feels like coming home to something wonderful. From warm welcomes to genuine hospitality, we strive to make every stay a memorable one.

About the role

We're seeking a Front Desk Agent to join our team at the Indian Shores location. As the first friendly face our guests meet, you'll play a crucial role in creating a welcoming atmosphere and ensuring smooth stays.

Responsibilities

• Welcome guests with warmth and professionalism during check-in, check-out, and throughout their stay.
• Deliver thoughtful, personalized service while resolving guest questions and concerns with care.
• Share local recommendations and insider tips that help guests make the most of their visit.
• Answer incoming phone calls with confidence, professionalism, and genuine hospitality.
• Process reservations, guest requests, and financial transactions accurately using our property management system.
• Maintain accurate guest accounts, payments, and daily balancing procedures.
• Partner closely with Housekeeping and other departments to ensure guest rooms are ready and every stay runs smoothly.
• Handle cash, credit card transactions, and end-of-shift reconciliations with accuracy and integrity.
• Help maintain a welcoming, organized, and inviting front desk and lobby environment.
• Support additional projects and daily operations as needed, contributing to the success of the entire team.

Requirements

• Genuinely enjoy creating meaningful experiences and helping people feel welcome.
• A high school diploma or equivalent; previous hospitality experience is a plus.
• Customer service experience, ideally in hospitality, tourism, retail, restaurants, or another guest-focused environment.
• Comfortable learning and using Microsoft Office and property management systems.
• Remain calm, organized, and solution-focused in a fast-paced environment.
• Communicate clearly, professionally, and with kindness.
• Flexible and available to work a variety of shifts, including weekends, holidays, mornings, and evenings.
• Value teamwork and contribute to an inclusive environment where every guest and team member feels respected and welcomed.
• Dependable, detail-oriented, and capable of managing multiple priorities while maintaining exceptional service.

Qualifications

• Passionate about delivering heartfelt service and being part of a team that values kindness, collaboration, and purpose.

Benefits

At The Fold, we offer a supportive and inclusive workplace where every guest and team member feels valued and respected. We provide a competitive salary, comprehensive benefits package, and opportunities for growth and development within our team.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Variety of shifts including weekends, holidays, mornings, and evenings.