Front desk agent

Responsibilities

• Manage reservations and check guests in and out using FOSSE system
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Perform other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Able to multitask and handle a high-volume workload
• Proficiency with computer systems
• Flexibility to work morning, evenings, weekends, and holidays as needed