FRONT DESK AGENT AND POSITION

About the role

The Brand New Courtyard/Residence Inn By Marriott Poplar Creek Complex is seeking a Front Desk Agent to join their dynamic team. This position offers highly competitive wages, an exceptional benefits package, a 401K matching program, flexible scheduling, and discounts for both you and your family.

Responsibilities

• Greet and register guests
• Complete the registration process including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out
• Ensure rooms and services are correctly accounted for, use the point-of-sale system, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Answer guest questions and inquiries, use up-selling techniques to promote hotel services and facilities, and maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
• A passion for providing excellent customer service and enhancing guest satisfaction
• A desire for flexibility in a job, including working a variety of different shifts, including days, evenings, and weekends
• Excellent computer skills
• A team spirit
• Mariott brand experience a plus

Qualifications

• Fosse Experience Preferred
• Fosse Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities