Front Desk Agent and Part-Time Night Auditor

About the role

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They provide excellent customer service, manage administrative tasks, and ensure a smooth and welcoming experience for all visitors.

Responsibilities

• Greet guests, clients, or customers in a friendly and professional manner.
• Assist with the check-in process, verify reservations, and provide information about the facility’s services, amenities, and policies.
• Handle check-out procedures, process payments, and issue invoices or receipts. Ensure accuracy in billing and resolve payment-related queries.
• Answer incoming phone calls, direct calls to the appropriate department, and provide information or assistance. Respond to emails promptly and professionally.
• Manage room or service reservations, cancellations, and modifications. Maintain an up-to-date reservation system with accurate data entry.
• Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints courteously and promptly.
• Perform administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and keeping the front desk area presentable.
• Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Requirements

• High school education or equivalent experience.
• Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone, and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and time management skills.

Working Conditions

Physical work is a primary part of many hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation, and Holidays
• Employee Assistance Program
• Hotel discounts to any property in the TPG portfolio and more

*Benefits vary by location. Part-time benefits also available.