Front Desk Agent 18-19/hr. DOE

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance with Reservations

• Promptly, accurately and efficiently check in and out guests.
• Absorb and act on special requests made by guests.
• Block rooms according to guest needs.

Cash Handling

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests.
• Make change correctly for guests.

Knowledge of Systems and Procedures

• Have complete working knowledge of Front Office computer or manual system.
• Know how to post all charges and review reservations with special requests.
• Manage reservations and take same day reservations within 2 minutes.
• Understand and apply hotel rates, discounts, and cancellation/relocation procedures.