Front Desk Administrator / Receptionist

About the role

Elit’Avia is a leading global business aviation services provider, delivering tailored solutions with the highest standards of safety, discretion, and operational excellence. The Front Desk Administrator / Receptionist will be the first point of contact for visitors, clients, and employees, ensuring smooth front-office operations and providing administrative and customer service support.

Responsibilities

• Greet visitors and staff with professionalism and ensure a welcoming environment.
• Manage the reception area by maintaining cleanliness and organization.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual.
• Aid in the preparation and distribution of correspondence, such as letters, memos, and meeting invitations.
• Provide prompt and courteous assistance to visitors, customers, and staff.
• Address basic customer queries and escalate complex issues to the Front Office Manager.
• Aid in resolving minor complaints or concerns efficiently.
• Maintain accurate records, such as visitor logs, office supplies inventory, and employee schedules.
• Prepare daily, weekly, or monthly reports as requested by management.
• Aid in the scheduling of meetings, including booking rooms and preparing necessary materials.
• Aid in the proper distribution of incoming and outgoing mail and courier packages.
• Support office staff by organizing workstations and ensuring all necessary tools and materials are available.
• Aid in onboarding new staff by providing necessary documentation and guidance.
• Monitor stock levels of office supplies and requisition replenishments as needed.
• Organize and maintain the supply room for easy access and inventory tracking.
• Aid in maintaining security procedures, including issuing visitor badges and monitoring access to restricted areas.
• Aid in organizing internal and external events, ensuring logistical arrangements are in place.
• Support HR functions, such as drafting letters, creating Crew ID cards, handling on-boarding and off-boarding, and other HR initiatives.
• Update and maintain electronic and physical filing systems for easy access and compliance.
• Aid in the accurate entry of data into company software and generating reports when required.
• Report any maintenance or technical issues in the office to the relevant department or service provider.
• Aid in organizing repairs or improvements to ensure a functional and comfortable workspace.

Requirements

• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Professional, customer-focused approach
• Proficiency in Microsoft Office and general office systems
• Ability to work independently and as part of a team

Qualifications

This role is fully on-site. Candidates interested in submitting their application are kindly invited to send their CV to careers@elitavia.com with the subject: Front Office Administrator.