Front Desk Administrator

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, is a blend of commercial and residential electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market. Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team.

About the role

The Front Desk Administrator greets clients, answers and directs phone calls, sorts and delivers mail and packages. The Front Desk Administrator also places bulk office supply orders for both Columbus locations and helps the accounting team with small projects.

Responsibilities

• Operate telephone to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices, balance sheets, and other documents.
• Greet people entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers and the public.
• File and maintain records.
• Complete daily document management entries.
• Transmit information or documents to customers, using a computer, mail, or facsimile machine.
• Schedule appointments, maintain and update appointment calendar inspections.
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishments, such as the location of departments or offices, employees within the organization, or services provided.
• Keep a current record of staff member’s whereabouts and availability.
• Collect, sort, distribute and prepare mail, messages, and courier deliveries.
• Take orders for office supplies from each company, order supplies weekly, compare prices, and put away and/or deliver.
• Process and prepare memos, correspondence, or other documents.
• Maintain lobby or reception area.
• Run various errands such as check pick up, post office/drop box, bank, and lunch pick up.
• Fix and maintain copier machines.
• Prepare boxes for FedEx and deliver items from FedEx when they arrive.
• Scan all company checks into Timberline.
• Maintain bathrooms accordingly.
• Reconcile permit statements.
• Additional duties as needed.

Requirements

• High school diploma or GED.
• Five years of experience in an administrative office role (preferred).

Physical Demands

• Must be able to sit at a desk and/or computer for prolonged periods of time.
• Must be able to occasionally lift and/or move up to 25 lbs.

Benefits

• Highly competitive wage
• Excellent benefits package including:
  • Health, HSA, Vision, Dental
  • Life, STD, LTD, Accident and Critical Illness Insurance
  • $15k Company Paid Life Insurance
• 401(k)
• Employee Stock Ownership Plan (100% employee owned)
• Training and support
• Paid Time Off and Paid Holidays
• Advancement opportunities
• Paid Apprenticeship and Educational Reimbursement

Schedule

Monday - Friday 7:00am - 4:00pm. Must be willing to be flexible as jobs may change.

Must be able to pass a pre-employment drug screen and background check.