front Desk-2

About the role

Ensuring the safety and security of the building and its residents by following building policy and procedures.

Take direction from Team Leaders and/or supervisors.

Responsibilities

• Maintain neat and clean appearance of lobby.
  • (Business casual attire)
• Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.
  • Accept and account for rental payments.
  • Be alert at all times and log in any occurrence during shift.
  • Follow all procedures in desk manual.
  • Sort and distribute mail in a timely manner.
  • Conduct periodic inspections of common areas of the building.
  • Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.
  • Maintain neat and clean appearance of lobby.
  • Attend all required meetings and court appearances.
  • Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work.
  • Maintain neat and clean appearance of lobby.
  • Must report to work in a timely manner.
  • This position requires travel and coverage for and between multiple buildings.
  • Must have adequate transportation to work any shift at any location in the on-call, sick, vacation coverage.
  • A single violation is grounds for immediate termination of employment.
  • Must be able to communicate effectively with residents and staff members.
  • Must have at least 1 year of current work High School Degree or GED Desk Clerk Standards.
    • Monitor traffic through lobby by ensuring that all guests check in and out.
    • Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet).
    • Be alert at all times (verified by a hourly documentation in log).
    • Be at work on time with no more than 5-minute grace period.
    • Customer Service Standards.
      • Answer phone; 1 -3 rings.
      • "Thank you for calling — How may I direct your call?"
      • Take phone messages which include: (STAFF ONLY)
        • The name of the person who the message is for
        • The message
        • The name of the person who is leaving the message
        • The time
        • The date
        • The initials
        • Buzz in all residents/visitors/staff within 1-3 seconds.
        • Sort mail and place in appropriate boxes within 20-45 minutes of receipt.
        • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.