Front Counter Customer Service Associate

Full-time position

Pay

$20.00–$24.00 per hour, depending on experience

Schedule

Monday–Friday, 9:00 AM–5:30 PM
Saturday (rotating), 8:00 AM–12:00 PM

About the role

The Front Counter Customer Service Associate is the first point of contact for Maisch Small Engine customers, providing a welcoming, knowledgeable, and efficient experience across in-store, phone, and digital interactions. This role supports equipment sales, parts and service transactions, repair check-in/check-out, and inventory processes while maintaining an organized, well-stocked, and customer-ready showroom. Success in this position requires the ability to multitask effectively in a fast-paced environment while delivering consistently excellent customer service.

Responsibilities

• Greet and assist customers promptly and professionally, both in the store and through multiple points of contact (phone, email, and other communication channels).
• Assist customers with the sale of new equipment, including providing product information and guiding purchase decisions.
• Assist customers with parts and service requests, including identifying needed parts and scheduling service work.
• Manage repair equipment check-in and check-out, ensuring accurate documentation and clear communication with customers.
• Take and process customer payments accurately using point-of-sale systems.
• Check in parts order inventory upon delivery, verifying accuracy against purchase orders.
• Put away received parts inventory in designated storage locations.
• Restock showroom displays to ensure products are well-presented and readily available.
• Maintain a clean, organized, and safe front counter and showroom workspace.
• Perform other related duties as assigned.

Requirements

• Strong multitasking ability with excellent organizational skills in a fast-paced environment.
• Clear, friendly, and professional communication skills, both in person and over the phone/digital channels.
• Basic proficiency with point-of-sale and inventory management software (training provided).
• Ability to accurately handle cash, credit, and other payment transactions.
• Familiarity with small engine equipment (mowers, trimmers, blowers, etc.) preferred, but not required.
• Ability to work collaboratively with technicians, sales staff, and management.
• Reliable, punctual, and able to remain composed under pressure during high-volume periods.

Physical Requirements

• Ability to stand and move around the showroom and counter area for extended periods.
• Ability to lift and carry parts and small equipment (up to 40 lbs.) as needed.
• Ability to use a computer, phone, and point-of-sale terminal for extended periods.

Work Environment

This position operates in a retail and service shop setting that is often fast-paced, particularly during peak seasonal periods. The associate will regularly interact with customers, technicians, and delivery personnel, and must be comfortable balancing multiple tasks and priorities throughout the day.