Front Administration - Leesburg South

About the Role

To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office’s setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Responsibilities

• Greets all patients in a professional, friendly manner.
• Answers phones within a maximum of three rings and schedules appointments.
• Verifies and scans insurance cards and driver’s licenses.
• Distributes appropriate literature and information forms to patients; checks for accuracy and completion.
• Reviews patient benefits and eligibility at check‑in and check‑out.
• Enters accurate patient demographic and financial information.
• Runs insurance eligibility to ensure active coverage and obtains referrals/authorizations when required.
• Collects appropriate payments and balances owed by patients.
• Enters charges and payments into the billing system.
• Scans encounters, clinical notes, and operative notes into the system.
• Schedules follow‑up appointments and manages no‑show, cancellation, and recall reports.
• Ensures full utilization of the provider’s schedule.
• Balances end‑of‑day cash/check/credit‑card totals with encounter forms and generates daily batch reconciliation for manager/accounting review.
• Serves as backup for check‑in and check‑out processes.
• Maintains a neat and tidy waiting room.

Qualifications

• High school diploma.
• Knowledge of computer programs, EMR systems, customer service, excellent verbal communication skills, and clinical terminology (preferred).
• Minimum of one year experience in a clinical administrative and customer service role (preferred).

Skills & Core Competencies

• Initiative and responsibility; ability to perform repetitive tasks without loss of focus.
• Adherence to ethical principles and confidentiality (HIPAA, OSHA, CLIA).
• Time management and adaptability to change.
• Professional, pleasant telephone etiquette; appropriate use of medical terminology.
• Compassion, empathy, and mutual respect toward patients and co‑workers.
• Consistent attendance, punctuality, and adherence to time‑clock procedures.
• Attention to detail, organization, and punctuality.
• Proactive, team‑player attitude with honesty and integrity.
• Flexibility, calm under pressure, and persistence (“a doer”).
• Problem‑solving, strategic thinking, creativity, and analytical skills.
• Clear and concise communication and active listening.
• Quick learner with strong intelligence and follow‑through on commitments.
• Enthusiastic, friendly, positive attitude; openness to advice and constructive criticism.
• Strong work ethic.

Travel

Regional travel as needed.

Compensation

USD $18 – $22 per hour.