Front Administration - Lecanto, Ocala

Role and Responsibilities

• Greets all patients in a professional, friendly manner
• Answers phones within a maximum of 3 rings; schedules appointments
• Verifies and scans insurance cards and driver’s license
• Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion
• Reviews patient benefits and eligibility at check-in and check-out
• Enters accurate patient demographic and financial information
• Runs insurance eligibility to ensure active and if a referral/auth is needed
• Obtains referrals/authorizations if required by insurance prior to the patient being seen
• Collections appropriate payments and balances owed by patients
• Enters charges and payments into billing system
• Schedules follow up appointments
• Works no show, cancellation and recall reports
• Ensures full utilization of the Provider’s schedules
• Balances out end of day business (cash/check/cc) with encounter forms
• Generates daily batch reconciliation to be reviewed by Manager/Accounting
• Serves as back-up for check-in and check out
• Ensures a neat/tidy waiting room

Professional

• Demonstrates initiative and responsibility
• Able to perform repetitive tasks without loss of focus
• Adheres to ethical principles

Time Management

• Adapts to change
• Attends all team meetings and mandatory in-service training/education

Basic Computer Skills/Type Minimum 45wpm

• Communication
• Recognizes and respects cultural diversity
• Adapts communication to individual’s ability to understand
• Uses professional, pleasant telephone etiquette
• Uses medical terminology appropriately
• Treats all patients and co-workers with compassion, empathy, and mutual respect
• Projects a professional manner and image
• Consistent attendance and punctuality/ Adherence to time clock procedures

Legal

• Maintains confidentiality and documents accurately
• Uses appropriate guidelines for releasing patient information
• P Practices within the scope of education, training and personal capabilities
• Conducts self in accordance with Suncoast’s Employee Handbook.
• Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

Core Competencies

• Efficiency
• Attention to details
• Organized
• Punctual
• Takes initiative, proactive
• Team Player
• Honesty/Integrity
• Flexible
• Calm under pressure
• A “Doer”, persistence
• Problem solver, Strategic thinking, Creativity
• Analytical skills
• Clear and concise communication/Listening skills
• Quick Learner, Intelligence
• Follow through on commitments
• Enthusiastic, Friendly, Positive attitude
• Openness to advice and constructive criticism
• Strong work ethic

Physical Demands

• Prolonged Sitting/Standing/Walking
• Occasional travel
• Multitasking
• Repetitive head, neck, hands wrists and arm motion/rotation
• Extensive reading, writing, typing required
• Lifting to 25lbs
• Frequent use of office administrative equipment

Qualifications And Education Requirements

• High school diploma
• Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred
• A minimum of 1 year in a clinical administrative and customer service field preferred