Frisco 01 (Legacy Dr / Main St) Deli - Food Services Spec - Part Time

Responsibilities

Job Summary: As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

• Customer Service: Proactively provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products; assists them with selections; works independently with minimal supervision.
• Food Service / Production: Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality; slices, packages, labels, rotates, and culls products for poor quality; assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria).
• Sales: Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales.
• Food Safety: Cleans and sanitizes display cases; operates and maintains all / more complex equipment properly; complies with H-E-B food safety and sanitation standards; complies with department / Store operating procedures.
• Additional Department-Specific Responsibilities:
  • BAKERY: Records production and shrink to aid in production planning; assists in technical areas as needed (e.g., baking, frying, and decorating); culls bakery products for poor quality, expiration dates.
  • DELI: Ensures service counter customers are greeted and taken care of in a timely manner; manages Make Ready application (TMR) for e-Commerce orders throughout the day; uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner; performs inventory management processes (MSI, PAW) as required; assists in training other Partners; if applicable, ensures catering orders are prepared and ready in time for customer pickup; communicates product inventory concerns to the Lead or Manager; provides product demos and product education to customers; ensures all sanitation and maintenance tasks for Deli slicers are followed.
  • PREPARED FOODS: Serves / packages products at customer's request; educates customers on preparation / reheating instructions of prepared foods; prepackages condiments (sauces, dressings) for prepared food items; cuts, slices, dices, chops, food in preparation for chef.

Qualifications & Key Requirements

Age Requirement: 18+

Work Experience: 1+ years of experience

• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance
• Physical Demands & Working Conditions:
  • Function in a fast-paced, retail environment, in detailed and precise tasks; work with customers, staying attentive to their needs.
  • Bakery:
    • Constantly reach at waist, grasp
    • Frequently stand, walk