French Reservation & Ticketing Agent

About the role

Auxillium is a unique call center in the US, supporting smaller projects both in-house and remotely. We specialize in enhancing customer experiences for start-ups, small companies, and those outsourcing for the first time across various industries including sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We aim to provide exceptional service through excellence in quality, accuracy, and process improvement.

Requirements

• Assists English & French passengers via inbound phone calls with their bookings and inquiries.
• Create and make changes to bookings.
• Assist travel agents with inquiries on international flights and bookings.
• Handle English & French chats with passengers and potential customers.
• Respond to English & French emails.
• Work the airlines' queues.
• Learn flight schedules.
• Provide excellent customer service to all passengers.
• Respond to passenger enquiries redirected from social media.
• Perform other related duties as assigned by management.
• Issues tickets and EMD’s.

Required Knowledge, Skills & Abilities

• Language: English/French.
• Amadeus and Sabre systems knowledge and practice.
• High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience.
• Experience in assisting customers in various airline trip contexts: leisure, family/friends, business, and tourism.
• Experience and knowledge in the Airline industry: understanding of complex regulations and rules; ability to explain in simple terms.
• Experience with airline low-cost pricing models is appreciated.
• Good geography knowledge.
• Willingness to guide customers in building trips with needed ancillaries and ensuring full transparency of conditions and restrictions.
• Amadeus and Sabre systems knowledge and practice.

Competencies

• Diversity - Knowledge of EEO policy; Respect for cultural differences; Education on the value of diversity; Promotion of a harassment-free environment; Building a diverse workforce.
• Ethics - Treating people with respect; Keeping commitments; Inspiring trust in others; Promoting ethical behavior; Upholding organizational values.
• Attendance/Punctuality - Consistent attendance; Ensuring work responsibilities are covered when absent; Arriving on time for meetings and appointments.
• Customer Service - Managing difficult or emotional customer situations; Responding promptly to customer needs; Soliciting customer feedback; Providing service and assistance; Handling requests and commitments.
• Dependability - Following instructions; Responding to management direction; Taking responsibility for own actions; Meeting commitments; Committing to long hours when necessary; Completing tasks on time or notifying with an alternative plan.
• Organizational Support - Following policies and procedures; Completing administrative tasks correctly and on time; Supporting organizational goals and values; Benefiting from outside activities; Supporting affirmative action and respecting diversity.
• Professionalism - Approaching others tactfully; Reacting well under pressure; Treating others with respect and consideration regardless of status or position; Accepting commitments; Following through on commitments.

Physical Demands and Work Environment

• Occasionally required to stand.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required include close vision, depth perception, and abilities to adjust focus.
• Additional remarks regarding work environment: Call center environment.
• Specialized equipment, machines, or vehicles used: Computers.

Job Location

Fort Lauderdale, FL, United States

Position Type

Full-Time/Regular

Hours / Schedules

Hours and schedules to be discussed at time of interview. Includes days, evenings, and weekends.

Pay Rate

• $17.00 Monday - Friday
• $19.00 Saturday - Sunday

Benefits

Auxillium offers a competitive benefit package for full-time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.