French Bilingual Customer Care Representative (Hybrid in Dearborn)

About the role

As a French Bilingual Customer Care Representative/Guides in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Responsibilities

• Provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company.
• Supports technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions.
• Reviews customer concerns and inquiries, determines the appropriate actions based upon job aids and existing desktop solution tools, and takes the appropriate action.
• Provides inbound helpdesk support for member, dealer, and region employees on various issues including user access, promotion information, site navigation, system errors and performance, billing, reporting, and dealer list uploads.
• Assists website assistance to dealers and field personnel, reviews dealer parts statements, processes program cancellation requests, and determines the appropriate route for escalating complex issues.
• Documents status of all interactions indicating appropriate outcome and follow up requirements.
• Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers.
• Utilizes all resources, including the call specific applications, to obtain the correct answer for the customer.
• Identifies and relays to Team Leader areas for improvement within the inquiry and concern resolution processes.
• Communicates customer service problem to Team Leader when necessary.
• Supports operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.

Requirements

• Six (6) months of customer service/sales experience in a contact center operations environment desired.
• Experience with customer contact system desired.
• Understanding of dealership operations and processes are desired.
• Microsoft Office (Word, Excel, Outlook) skills preferred.

Qualifications

• French Bilingual ability is required.

Skills

• Exceptional customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dealership operations and processes.
• Proficiency in Microsoft Office.

Benefits

• Pay rate of $17 per hour +$2.00 Language Premium.
• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

Pay

Pay rate of $17 per hour +$2.00 Language Premium.

Schedule

Flexible schedule to accommodate your needs.