Freight Processing Associate

About the role

Homesense at TJX Companies offers a vibrant, diverse environment where employees can grow, collaborate, and develop. As part of a Fortune 100 off‑price retailer, you’ll work in stores, distribution centers, or home offices, delivering a highly satisfied customer experience while maintaining a clean, organized store.

Responsibilities

• Engage and interact with all customers, embodying customer experience principles.
• Maintain a clean and organized store environment and adhere to operational, merchandise, and loss‑prevention standards.
• Cross‑train in multiple store areas to support business needs.
• Model established customer experience practices with internal and external customers.
• Promote a positive store culture through honesty, integrity, and respect.
• Accurately ring purchases/returns and count change according to procedures.
• Promote credit and loyalty programs.
• Uphold merchandising philosophy and follow merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company standards.
• Initiate and participate in store recovery throughout the day.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and overall store.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task and adapt to changes or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement support.
• 401(k) with employee contributions; match for eligible employees.
• Child‑care and cell‑phone discounts; pet and legal insurance; credit union access; referral bonuses.
• Medical, dental, and vision coverage; Health Savings Account; health care FSA.
• Life insurance; short‑ and long‑term disability.
• Paid parental leave, holidays, vacation, and sick leave.
• Auto and home insurance discounts; scholarship program; adoption assistance.

Pay

Starting pay range: $13.50 – $14.00 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Location: Henrico, VA (Store 0045).