Freight Payment Analyst

Position Summary

The primary responsibility of the Freight Payment Analyst I is to manage/reconcile customer accounts that are billed through a 3rd party or via EDI in order for the account to be paid in a timely, efficient manner. Customer contacts are made via telephone, e-mail, payment websites and TMS portals.

• Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked
• Develop an understanding of the Customer specific invoicing requirements including EDI 204,214 and 210 of the assigned accounts
• Establish best practices for each account in order to properly manage the reconciliation process
• Develop and utilize customized reports as needed
• Retrive invoice status on customer websites, e-mailing and calling customers to resolve discrepancies
• Correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence
• Upload documents and provide any additional information through the established carrier resolution process of the customer's web portal
• Document the collections system to reflect all customer notes and actions taken
• Set and adhere to appropriate follow-up dates in order to ensure timely payment
• Interact with multiple internal teams in order to research and resolve Customer disputes
• Properly defend charges when a customer dispute is not valid
• Respond to external and internal customer inquiries in a timely and professional manner

Requirements

• HS Diploma or equivalent
• Strong analytical and time management skills
• Professional written and verbal communication skills
• Knowledge of MS Office, especially Outlook, Excel, and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail

Qualifications

To be qualified for this position, you must possess the following:

• Knowledge of EDI 204,214 and 210 of the assigned accounts
• Ability to develop best practices for each account in order to properly manage the reconciliation process
• Ability to retrieve invoice status on customer websites, e-mailing and calling customers to resolve discrepancies
• Ability to correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence
• Ability to upload documents and provide any additional information through the established carrier resolution process of the customer's web portal
• Ability to document the collections system to reflect all customer notes and actions taken
• Ability to set and adhere to appropriate follow-up dates in order to ensure timely payment
• Ability to interact with multiple internal teams in order to research and resolve Customer disputes
• Ability to properly defend charges when a customer dispute is not valid
• Ability to respond to external and internal customer inquiries in a timely and professional manner
• Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet