Freight Forwarder, Ocean Import

About the role

DSV is the world's third-largest supplier of global transport and logistics solutions. Founded in 1976, DSV now operates in over 80 countries, providing end-to-end supply chain services to ensure a steady flow of goods globally.

Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service.
• Serve as the primary contact for all parties concerning assigned account contracts.
• Perform all duties correctly, cost-efficiently, and according to Company standards using discretion and independent judgment.
• Review and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate.
• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards.
• Alert clients to special areas of concern or potential problems in the shipping process.

Requirements

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Qualifications

• Mathematical Skills: Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.
• Skills & Competencies: Familiarity with domestic and international geography including countries and major cities; extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action; ability to be highly productive while keeping cool under pressure; excellent communication skills, both written and verbal.

Skills

• Freight Forwarding experience preferred.
• Prior use of CargoWise One is a definite plus.

Benefits

Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

Pay

The expected base pay range is $22.50 - $30.50 / Hourly.

Schedule

Full Time