Freight Forwarder, Air Export

About the role

Summary: A Freight Forwarder is responsible for managing and coordinating the exportation of goods by air, including all necessary documentation, scheduling, and communication with customers and third-party service providers. This role requires strong organizational skills and attention to detail, as well as excellent communication skills to manage relationships with customers and ensure their satisfaction.

DSV – Global Transport and Logistics: At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Responsibilities

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• All other duties as assigned

Requirements

• Prior experience in freight forwarding, logistics, or a related field is preferred
• Experience in Freight Forwarding is highly desirable

Skills

• Mathematical Skills: Ability to perform basic mathematical calculations, such as calculating costs and rates
• Other Skills: Excellent organizational and time management skills; Strong communication and interpersonal skills; Attention to detail and accuracy; Ability to work well under pressure and in a fast-paced environment
• Function / Market & Industry Knowledge / Business Acumen / Processes: Knowledge of air freight logistics and customs regulations; Understanding of trade laws and regulations
• Language Skills: Fluency in English is required; Knowledge of additional languages is a plus
• Computer Literacy: Proficiency in Microsoft Office Suite; Experience with logistics software and systems is preferred

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs) (for eligible plans)
• Short- and long-term disability coverage
• Wellness resources
• Employee Assistance Program (EAP) services
• Participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%
• Various paid time off programs and paid company holidays

Pay

For this position, the expected base pay range is $22.55 - $28.19 per hour. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.