Freight Broker

OVERALL RESPONSIBILITIES

• Order Processing
• Generate, process, and manage orders using TMS software.
• Accurately enter shipment data, track order progress, and provide follow-ups as necessary.
• Carrier Coordination and Dispatch
• Procure carriers and negotiate competitive rates for available shipments.
• Dispatch pickup orders and manage daily load activities to ensure timely, efficient delivery.
• Act as the main point of contact for carriers, supporting and managing relationships consistently.
• Shipment Tracking
• Track and monitor shipments to ensure accurate and timely deliveries.
• Collect and organize Proof of Delivery (POD) and invoice documentation from carriers.
• Internal Customer Relations and Service Excellence
• Provide rate quotes and negotiate pricing directly with sales teams, ensuring prompt and transparent communication.
• Maintain high service standards, promptly addressing inquiries and meeting client needs.
• Operational Excellence and Problem-Solving
• Actively monitor all loads, collaborating with team members to address issues proactively.
• Analyze carrier performance, market conditions, and pricing to deliver the best service solutions.
• Communication and Relationship Management
• Engage regularly with carriers, shippers, and sales teams to meet service commitments and resolve shipment or delivery issues.
• Maintain accurate records in TMS and other platforms to track carrier information and shipment history effectively.

KNOWLEDGE & SKILLS REQUIREMENTS

• Proficiency with Microsoft Windows, Word, and Excel.
• Minimum of 2 years in the Transportation / Logistics field.
• Familiarity with various transportation modes and trailer types.
• Experienced with logistics software, including data entry.
• Knowledgeable in carrier procurement, rate negotiation, and market rate analysis.
• Effective in coordinating directly with drivers and dispatchers to ensure timely deliveries and make sound judgment calls.

PROFESSIONAL QUALITIES

• Hightly organized with the ability to manage multiple orders, track shipments, and ensure timely follow-ups.
• Proficient in maintaining accurate records in TMS and related platforms.
• Detail-oriented in processing orders, documenting PODs, and ensuring compliance with service standards.
• Skilled in collaborating with sales teams to coordinate shipment details and timelines.
• Strong relationship-building with suppliers, shippers, and internal teams.
• Service-oriented, focused on high standards and resolving issues promptly.

WORK CONDITIONS

• Office or remote position during regular business hours
• Sitting in front of a computer for extended periods of time will be required

Additional Benefits

• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities