Freight Broker

Company Overview

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. In 1976 Allen Lund Company opened its first office in Los Angeles. Today the firm operates 43 offices and continues to grow. We seek exceptional people for a fast‑paced, challenging, team‑oriented environment where personal growth and commitment are encouraged both in and out of the office. Our diverse workforce delivers outstanding customer service and underpins our unmatched reputation. Management provides an open, innovative setting that promotes professional and personal development—evidenced by half of our employees staying with ALC for over 10 years.

Culture & Benefits

• Inclusive company culture
• Training and development opportunities
• Competitive compensation
• Comprehensive benefits and wellness program
• 401(k) with a generous match
• Career growth opportunities
• Transfer opportunities across locations
• Share in company ownership
• Employee recognition program

Role Overview

Transportation Brokers manage incoming and outgoing shipping logistics for cargo carriers and shipping companies. The role involves daily “check calls” on loads in transit, handling customer issues and inquiries, and generating the documentation needed for freight bills.

Responsibilities

• Customer Acquisition & Problem Solving (The Closer)
  • Contact new customers and drive customer acquisitions.
  • Develop and increase profitable volume with existing and newly acquired shippers; build relationships with developing accounts.
  • Use strong relationships to understand customers’ businesses, qualify them, and identify solutions to their problems.
  • Deliver exceptional customer service.
• Carrier Management & Pricing (The Negotiator)
  • Contact and build relationships with carriers to expand capacity for specific projects and lanes.
  • Stay current on market freight rates to determine fair pricing for trucks and shippers.
  • Offer rates set by senior brokers and management, and negotiate as market demands.
  • Recommend solutions for customers to senior brokers or management.
• Logistics & Compliance (The Executor)
  • Perform daily “check calls” on loads in transit and originate necessary freight‑bill documentation.
  • Handle freight brokerage and booking of loads.
  • Uphold company standards based on the principles of Customer, Company, and Office.

Skills & Experience

• Minimum of 3 years experience in freight brokerage or customer service; college degree highly desired or equivalent experience.
• Self‑motivated, enthusiastic team player who thrives in a fast‑paced environment.
• Strong customer‑service orientation and excellent work ethic.
• Effective negotiation and problem‑solving abilities; capable of handling conflict.
• Excellent time‑management and multitasking skills.
• Highly organized and detail‑oriented.
• Ability to quickly process information, make decisions, and perform under pressure.
• Excellent and effective communication skills.