Freight Audit Specialist

Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Responsibilities

• Work directly with the carrier to resolve invoice inaccuracies and provide aging reports as scheduled.
• Provide weekly bills to Managed Transportation customers along with monthly accruals per customer requirements.
• Utilize high-level Excel knowledge to analyze and compare customer data.
• Maintain regular and ongoing communications with carriers to ensure the timely receipt of all freight bills and supporting documentation, reconciliation, and resolution of all past-due amounts.
• Serve as the primary point of contact for all freight rating issues and carrier disputes.
• Manage invoicing exceptions discovered after the automated system audit and manual review by the Freight Audit Associate; resolve exceptions in a timely manner to maintain aging of invoices to less than 60 days from delivery date.
• Monitor carrier exception resolution via Carrier Audit Report, Carrier Aging Reports, or any additional tools.
• Prepare error-free customer bills on a weekly basis in compliance with agreed-upon billing requirements.
• Respond to ad hoc customer requests for billing information and supporting documents.
• Ensure billing amounts stay consistent on a weekly basis.
• Interpret carrier tariffs to communicate effectively with the carrier for invoice resolution and recommend potential pricing improvements to management or the pricing team by recognizing variance trends.
• Work closely with the EDI Support team to identify potential EDI failures and pursue opportunities to convert carriers to electronic invoicing.
• Frequent communication with the Operations team for accessorial or rate approvals as well as shipment completions.
• Communicate professionally with customers and carriers via email and phone.
• Create and maintain a weekly and monthly schedule to work independently, incorporating all areas that need to be addressed during each timeframe; work with supervisor if adjustments need to be made.
• Perform other job-related duties and special projects as required.