Freight Audit & Invoice Manager

Role OverviewThe Freight Audit & Invoice Manager is responsible for the financial controls and payment integrity function of the Final Mile Carrier Management department. This role oversees the end-to-end management of approximately 2,500 carrier invoices per week, ensuring that every freight charge is validated against contracted rates before payment is approved. The Freight Audit & Invoice Manager leads the Invoice Audit Analyst and owns the systems, processes, and standards that protect the company from billing errors, overcharges, and unauthorized accessorial fees.This role requires a detail-obsessed, process-driven professional with deep knowledge of freight billing, audit methodology, and transportation cost structures. The Freight Audit & Invoice Manager serves as the financial watchdog of the carrier network, partnering closely with Finance, Accounts Payable, and the Contracts & Rate Manager to ensure billing accuracy and timely payment across all 25 carrier partners.Essential FunctionsInvoice Processing & Freight AuditOversee the intake, coding, and processing of approximately 2,500 carrier invoices per week across 25 courier partnersManage the audit process to validate all invoice charges against contracted rates, approved accessorials, and actual service recordsLead and develop the Invoice Audit Analyst, providing direction, quality review, and performance feedbackOwn the freight audit software platform, including configuration, maintenance, and continuous improvement of audit rules and exception logicEstablish and maintain audit standards, workflows, and documentation to ensure consistent, scalable invoice processingPayment Approval & AP CoordinationReview and approve carrier invoices for payment following successful audit validationPartner with Accounts Payable to ensure timely and accurate payment processing in accordance with contracted payment termsManage invoice holds and payment disputes with carriers, driving resolution within defined SLA targetsEnsure monthly freight accruals are accurate and submitted to Finance on scheduleOverpayment Recovery & Dispute ManagementIdentify billing discrepancies, overcharges, and unauthorized charges through the audit process and initiate formal dispute and recovery proceedings with carriersTrack recovery amounts by carrier and report on overpayment trends to leadershipMaintain a dispute log with open items, resolution status, and financial impactPartner with the Contracts & Rate Manager to escalate systemic billing non-compliance for commercial resolutionReporting & Financial ControlsProduce regular exception reports, audit findings summaries, and cost-per-delivery analytics for the VP and Finance leadershipMonitor freight spend trends by carrier, location, and service type to identify anomalies or cost driversSupport monthly and quarterly financial close processes with accurate freight expense data and accrualsDevelop and maintain key metrics for the audit function, including audit pass rate, dispute recovery rate, and invoice cycle timeRequired QualificationsExperience5+ years of experience in freight audit, transportation finance, or carrier billing managementDemonstrated experience managing high-volume invoice processing and audit operationsStrong knowledge of freight billing practices, accessorial charges, and transportation cost structuresExperience with freight audit software platforms (e.g., Cass, nVision, SMC3, or similar)Prior supervisory or team leadership experience preferredEducation & SkillsBachelor's degree in Finance, Accounting, Supply Chain, Logistics, or a related fieldAdvanced proficiency with Excel and data analysis tools; experience with ERP and TMS systemsExceptional attention to detail and a process-oriented mindsetStrong communication skills with the ability to manage external carrier billing disputes professionally and effectivelyAbility to manage high workload volume while maintaining accuracy and meeting payment deadlines Posted Salary Range USD $66,000.00 - USD $88,000.00 /Yr.