Freelance Event Specialist - Springfield, MA

Responsibilities

• Cover all event details, ship event materials, and arrange staffing for each event.
• Be the onsite Event Coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause.
• Prepare for events by joining virtual planning meetings with all parties involved.
• Take ownership and responsibility for in-person events, ensuring high-quality customer experience.
• Align roles and responsibilities with the onsite team, including event host, nonprofit organization, venue, additional staff, and corporate partner.
• Manage check-in process for in-person events, providing a warm and friendly welcome to guests.
• Problem-solve issues such as missing supplies, late staff, technology challenges, etc., and escalate issues to the Events Team when necessary.
• Send consistent updates, photos, and videos to the Events Team throughout the event.
• Breakdown after the event ends, helping to clean the site and repack and ship all materials back to the distribution center.
• Pack supplies and add shipping labels, which may include loading boxes.

Requirements

• Fluency in English and strong communication skills.
• Experience in complex, large-scale events and smaller executive-level intimate events.
• Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience.
• Resourcefulness, ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations.
• Quick thinker, able to problem-solve on the fly.
• Self-starter who is organized and detail-oriented.
• Able to work flexible hours, including nights and weekends, as needed.
• Willing and eager to travel to various areas of the local region.
• Super strong interpersonal and customer service skills, especially in fast-paced situations.
• Able to wear many hats and take on varied tasks and projects.
• Comfort being present and interacting with large crowds.
• Able to lift, slide, and carry up to 30 lbs. and stand for an extended period of time.