FreedomDoc Practice Community Manager

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field. A Master's degree is preferred.
• Strong leadership skills with the ability to motivate and guide teams towards achieving strategic objectives.
• Excellent communication and interpersonal skills, capable of nurturing relationships with diverse stakeholders.
• Experience in policy development and implementation, with a knack for creating efficient, effective processes.
• Able to work collaboratively with physicians, understanding their unique perspectives and incorporating their insights into broader strategies.
• A strategic thinker with a hands-on approach to problem-solving and decision-making.
• Proven experience in healthcare management, with specific experience in managing a medical franchise, network, or Managed Service Organization or similar centralized support entity.
• Strong understanding of healthcare operations, financial management, and regulatory compliance.
• Familiarity with healthcare technology platforms and IT systems.
• Knowledge of vendor management and contract negotiation.

Role and Key Responsibilities

• Strategic Expansion:
• Drive the growth and expansion of FreedomDoc clinics, using your expertise in franchise or network development.
• Policy Implementation:
• Develop and enforce new policies that align with our organizational goals and healthcare standards.
• Ensure these policies enhance operational efficiency and clinic performance.
• Physician Collaboration:
• Work closely with our physicians to understand their needs, concerns, and aspirations.
• Act as a bridge between the physicians and the organization, ensuring their insights contribute to our strategic direction.
• Liaison Role:
• Serve as the primary liaison between corporate headquarters and individual practices.
• Facilitate communication, align objectives, and ensure that both sides are working harmoniously towards shared goals.
• Community Engagement:
• Foster strong relationships with local communities, understanding their healthcare needs, and ensuring our clinics are positioned as primary healthcare providers in their regions.
• Operational Leadership:
• Develop and implement strategies to optimize the FreedomDoc practice operational efficiency, focusing on process improvements and standardization of services.
• Collaborate with the leadership team to establish performance metrics and goals for these practices, ensuring alignment with the overall organizational objectives.
• Maintain key performance indicators (KPIs) to assess the effectiveness of Freedom Healthworks services and identify areas for improvement.
• Financial Management:
• Oversee the financial aspects of the FreedomDoc practices, including budgeting, cost control, and revenue optimization.
• Analyze financial data, identify trends, and make data-driven decisions to improve financial performance and support its sustainability.
• Service Delivery and Quality:
• Ensure that Freedom Healthworks provides high-quality support services to FreedomDoc practices, meeting or exceeding service level agreements.
• Develop and maintain service standards, policies, and procedures to ensure consistent and exceptional FreedomDoc experience.
• Implement quality assurance measures and conduct regular audits to assess service performance and compliance.
• Vendor Management:
• Collaborate with vendors to achieve service agreements, ensuring cost-effectiveness and service quality.
• Monitor vendor performance and address any issues or discrepancies that may arise.
• Technology and IT Management:
• Oversee the utilization and maintenance of technology platforms and IT systems used by the FreedomDoc practices.
• Collaborate with IT support to ensure the smooth functioning of technology infrastructure and address any technical challenges.
• Compliance and Regulatory Adherence:
• Ensure that FreedomDoc operates in full compliance with healthcare regulations, privacy laws, and industry standards.
• Stay up-to-date with changes in regulations and implement necessary adjustments to maintain compliance.
• Team Management and Development:
• Recruit, train, and manage a team of professionals to support practice operations effectively.
• Provide guidance, performance evaluations, and mentorship to team members to foster a collaborative and high-performing workforce.
• Stakeholder Communication:
• Collaborate with partner FreedomDoc practices to understand their needs and address any concerns or issues promptly.
• Communicate effectively with internal and external stakeholders to ensure alignment of goals and expectations.

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information.
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performance Standards

• Being honest and ethical
• Willingness to be accountable for results
• Being careful about detail and thorough in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges