Freedom Homes Construction Project Coordinator - London, KY

About the role

The Construction Project Coordinator is a vital member of the team, reporting to the Home Center General Manager. This position assists the retail team in ensuring timely completion of construction while providing world-class service. The role involves managing all stages of construction in the field, including construction management, permitting, walk-throughs, and coordinating service.

Responsibilities

• Completes all bill-backs with factories and related paperwork
• Processes contractor bills
• Manages customer files
• Assists in obtaining permits
• Follows up with contractors and customers for service calls, collecting all necessary paperwork
• Manages the Home Center’s Net Promoter Score (NPS – Customer Service)
• Schedules set-up, delivery, and other service-related items with contractors and customers
• Follows up with customers using various contact methods, including home visits
• Merchandises the retail location and homes (e.g., moving furniture, décor, and cleaning homes)
• Assists in preparation for audits
• Actively partners with manager on all exceptions and questions
• Protects company assets
• Participates in sales meetings and other company events
• Assists during marketing promotions and events as needed
• Contributes to a positive team environment
• Performs other duties as assigned or delegated by manager

Requirements

• Strong verbal communication skills
• Knowledge of construction
• Strong customer relations skills
• Ability to excel and contribute in a team environment
• Reliable and dependable attributes
• Strong organizational and time management skills
• Intermediate computer skills
• Ability to learn and operate company software
• Excellent phone skills
• Ability to learn a general understanding of the retail environment
• Professional demeanor and appearance
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen
• Two-year degree is preferred

Pay

Hourly wage ranging from $20.00 to $26.00, depending on experience.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members
• Competitive 401K programs with investment options and company matching after one year (for full and part-time team members)
• Paid parental leave
• Employee Assistance Programs
• Paid time off and paid holidays
• Paid volunteer time through the Clayton Impact program
• Holistic wellness programs (physical, nutritional, social, financial, spiritual, and occupational)
• Home Centers are closed on Sundays