Freedom Boat Club - Dock Experience Manager at Naples Brookside, FL

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” offering a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

About the role

As part of the talented Freedom Boat Club Operations team, the Dock Experience Manager serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily logistics of the area location(s), you will be expected to perform all duties required of the Dock Staff. This position is full-time and requires availability on weekdays, weekends, and holidays.

Responsibilities

• Hire, train, and supervise all dock-level personnel to ensure members receive the highest level of service at all locations
• Ensure all dock staff have proper certifications and up-to-date training
• Ensure all best practices and SOPs are communicated and adhered to as detailed in the dock staff manual, policies and procedures, and knowledge resources
• Develop monthly dock staff schedule to maximize efficiency and review and approve payroll; insert yourself into the schedule for a regular dock day cadence
• Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
• Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
• Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
• Ensure adequate inventory and supply levels are maintained at each location
• Correspond with members on all location-related issues including but not limited to complaints, fuel disputes, vessel damages, and miscellaneous dock charges
• Investigate member misconduct and complete all incident reports
• Responsible for member satisfaction and retention; review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required
• Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio, the fleet software system, and best practices
• Ensure employees are completing tasks in Fleetio including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies to ensure all needs are being addressed in a timely manner
• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition; take ownership of one model vessel per location
• Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed in a timely manner
• Maintain KPIs at each location including reservation reports, usage reports, and time sheets
• Maintain and manage operating budget and control costs for each location
• Maintain accurate fuel logs and ensure all vessels are fueled regularly
• Acquaint yourself with local marina managers/harbor masters and promote a positive working relationship in all marinas
• Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
• Provide process improvement input and suggestions to your manager
• Ensure personal appearance and uniform guidelines are being adhered to
• Responsible for all safety performance at each location; operate within prescribed safety SOPs, and proactively ensure member and employee safety
• Lead dock staff all-hands meetings
• All other duties as assigned

Requirements

• Pass a background check and drug screen
• High school diploma or equivalent
• Associate’s or Vocational degree
• Must be at least 21 years of age
• Valid driver’s license
• Ability to maintain a calm, positive attitude during periods of high activity
• Strong verbal and written communication and people skills
• Must be a self-starter and capable of working unsupervised
• Managerial and diplomacy skills
• Organizational skills and attention to detail
• Analytical, decision-making, and problem-solving skills
• Proficient in Microsoft Office Suite or related software

Preferred Qualifications

• Bachelor’s degree
• 1-3 years of related operations experience
• Boating safety ID card
• Vessel livery operator’s certification
• Experience in and around boats is desirable
• Ability to perform minor boat maintenance
• Prior management experience

Working Conditions

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods standing/walking
• Prolonged periods driving to dock locations
• Ability to work outdoors in all weather conditions
• Must be able to lift up to 30 pounds at a time
• Must be able to board and un-board boats
• Must be able to pull, lift, carry, squat, twist, kneel, and reach
• Vision adequate to read/manipulate handheld devices

Pay

The anticipated pay range for this position is $41,600 to $72,200 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

Benefits

• Medical, dental, and vision coverage
• Paid vacation
• 401k (up to 4% match)
• Health Savings Account (with company contribution)
• Wellbeing program
• Product purchase discounts