Freedom Boat Club - Dock Experience Manager at Homestead Black Point Marina, FL
Brunswick Corporation · Homestead, FL · 1 mo ago
Business Development$42k–$50k/yrFull-time
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods standing/walking
- Prolonged periods driving to dock locations
- Ability to work outdoors in all weather conditions
- Must be able to lift up to 30 pounds at time
- Must be able to board and un-board boats
- Must be able to pull, lift, carry, squat, twist, kneel, and reach
- Vision adequate to read / manipulate handheld devices About the role
- Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations
- Ensure all dock staff have proper certifications and up-to-date training
- Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources
- Develop monthly dock staff schedule to maximize efficiency and review and approve payroll; you should insert yourself into the schedule for a regular dock day cadence
- Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
- Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
- Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
- Ensure adequate inventory and supply levels are being maintained at each location
- Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges
- Investigate member misconduct and complete all incident reports
- Responsible for member satisfaction and retention; review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required
- Ensure fleet condition is up to brand standards and in constant
As part of the talented Freedom Boat Club Operations team, the Dock Experience Manager serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily logistics of the area location(s) you will be expected to perform all duties required of the Dock Staff. This position is full-time and requires availability on weekdays, weekends and holidays.