Fraud Specialist - Train On-Site Home Office Program - Salary up to $21.05/hour

About the role

Ready to kick off the new year with a meaningful career at a global financial leader? We are officially accepting applications now for our upcoming January Training Class for the Fraud Ops Specialist role at our San Antonio, TX site! Interviews and candidate selections begin in mid-to-late November.

At Citi, our Fraud Ops Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve. This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Location & Workplace Flexibility

On-Site Training: This position requires you to complete training on-site at 100 Citibank Dr, San Antonio, TX 78245.

Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients' concerns by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions.
• Address service related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Requirements

• Experience: 1–3 years of experience in a customer-facing or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Communication: Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Problem Solving: High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly. Excels in a fast-paced environment while maintaining accuracy.
• Education: High School diploma or equivalent (GED).

Benefits

• Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
• Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
• Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
• Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
• Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.

Pay

Hourly rate up to $21.05. Full-time salary range: $41,600.00 – $53,600.00 per year. In addition to base salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Application Timeline

• Applications Open: Apply Now (resume required for consideration)
• Interviews & Screening: Kicking off mid-to-late November
• Offer Extensions & Onboarding: December
• Paid Training Start Date: January

Job Family Group: Customer Service | Job Family: Service | Time Type: Full Time | Primary Location: San Antonio, Texas, United States | Anticipated Posting Close Date: Oct 30, 2026