Fraud Operations Specialist - Train On-Site Home Office Program Salary up to $21.05/HR
Job Overview
This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
All work schedules require one weekend day of work with off days being a weekday and a weekend day. Work schedules are provided on a first-come, first-serve basis.
Benefits
- Competitive rates start at $20.05/hr!
- Day 1 Health Benefits!
- State of the Art facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Incredible opportunity for both career and personal growth!
Responsibilities
- Perform investigation of potential fraud activity on existing credit card accounts.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns.
- Provide solutions to client issues through the usage of all available resources under limited supervision.
- Complete assigned tasks in an accurate and timely manner.
- Consistently achieve individual and team performance targets.
- Contact card members to verify charges and recent activity to identify any potential fraud.
- Ensure a positive customer experience while
- Determine specific verification procedures to be used in processing customer’s information
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications
- 1-3 years relevant experience
- Minimum 1 year of customer service experience
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
Education
- High School diploma or equivalent
Additional Information
Attached updated resume is required to be considered for Interview
Current training classes take place in August.
https://www.youtube.com/watch?v=nSSr1qm_f6s
Job Family Group
Operations - Services
Job Family
Fraud Operations
Time Type
Full time
Primary Location
Ofallon Missouri United States
Primary Location Full Time Salary Range
$41,600.00 - $53,600.00
Other Relevant Skills
Please see the requirements listed above.
Anticipated Posting Close Date
(Not specified)
Company Description
Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Equal Opportunity Employer
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Accessibility
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
EEO Policy Statement
We are committed to providing a workplace free from discrimination and harassment. We are an Equal Employment Opportunity (EEO) employer and proud to provide a drug-free workplace.
Global Benefits
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